Carbon Voyage Terms of Service

1. Introduction

This Agreement contains all the terms and conditions agreed to by Carbon Voyage and the Customer regarding the subject matter hereof and supersedes any and all prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation undertaking or promise shall be taken to have been given or be implied from anything said or written prior to this Agreement except as expressly set out in this Agreement.

2. Definitions

The following definitions apply with respect to these terms and conditions:

“Application Form” means the completed application form (either via online or offline forms and documents) and provided to Carbon Voyage Limited.
“Agreement/Contract” means an agreement for the sale or supply of services by Carbon Voyage Limited to the Customer.
“Company” means Carbon Voyage Limited.
“Customer” means a person with whom Carbon Voyage Limited has made or wishes to make an agreement for the supply of services, and in the context of this agreement also means the passenger who may either be the customer or a person nominated by the customer to use the service.
“Price List” means the price shown in the lists, catalogues or other publications published in paper or electronic form by Carbon Voyage.
“Quote” means a indicative price to undertake a job for a user; while every effort will be taken to ensure that this is correct, there may be times where additional charges need to be levied due to additional stops, waiting time or other reasons.
“Supplier” means any supplier of vehicles to Carbon Voyage. This term may be used interchangeably with sub-contractor.
“Terms” means these terms and conditions and any additional terms and conditions identified on the Carbon Voyage Limited website as applying from time to time.
“Transport Provider” means a Registered User who has submitted a quotation in respect of a Job and who may fulfil that booking based on acceptance by the user who requests a quote.
“User” means a Registered User who has posted a Quote Request on the website (a Registered User may be a freight/ logistics/ transport company or a person or company wishing to get a transport need met by a freight company).

3. Passenger Journeys

A. Bookings

A booking is made when a customer requests the use of a vehicle for a passenger (or passengers) and/or goods either via the Company's website or on the phone.
The booking will be completed once the customer has paid for the booking (unless an account customer). The customer is responsible for filling in the correct information about pick up and drop off details.
Carbon Voyage will provide the customer with acknowledgement details about the job being accepted and details of the supplier who is going to provide the vehicle.
The supplier will notify the customer of the vehicle that is undertaking the job as well as notify the customer once the vehicle is at the pick up location waiting for the customer.
Bookings will not be completed if customer password/PIN numbers are not provided when needed. Customers are responsible for the security of their password or PIN number provided.
Receipts for individual bookings will not be provided; receipts and/or invoices can be downloaded from the Company's website.
If the Company is unable to complete a booking, it will notify the Customer as soon as possible and refund the money paid for the journey.
Carbon Voyage retains the right to refuse any booking at its absolute discretion.

B. Charges

General. Charges are made on the basis of the prices within the Carbon Voyage system that may be revised from time to time at the discretion on the Company. The rates available online are the general rates for customers; there may be instances where special rates apply and these will be communicated directly to the appropriate customers. Once a job has been accepted by Carbon Voyage, the customer is responsible for all charges related to that journey.
Cash Terms. Unless agreed to, customers will pay upfront for the provision of service. The quoted amount will constitute the total charge anticipated at the time of booking and is inclusive of VAT or similar charges.
Credit Terms. Accounts are issued weekly to customers who have credit terms with the Company, and settlement in full is required within seven days unless alternative arrangements have been agreed to. The Company reserves the right to charge penalty interest on any unpaid amount at the rate of 5% above the RBS Base Rate, accruing on a daily basis and compounded on a monthly bases. Additionally, the Client will pay any reasonable expenses incurred in collection of any overdue monies owed.
Additional Charges. Where a cash customer incurs additional costs, these will be communicated to the customer, after which payment must be settled in full within seven (7) days. These include (but may not be limited to) the following:

VAT as required.
Cash collection (merchant fees) at cost.
Waiting time - 10 minutes free (30 minutes free at airports). Then £1.75 per 5 minutes (or £2.50 per 5 minutes for executive cars).
Parking, tolls - at cost.
Soiling - £50 for standard/hybrid vehicles; £75 for MPVs/executive cars.
Additional Stops - £4 (this does not include additional stops for sharing as that should be included in the total mileage cost); £10 for executive cars. This includes waiting time of 10 minutes at each stop. This does not apply to trips that are booked on a time basis (such as an as directed trip for two hours).
Cancellation - 50% of cost if cancelled under 1 hour. No charge if cancelled over 1 hour (unless vehicle is dispatched).
Surcharges may also apply for Christmas Day, Boxing Day, after 1800 on New Year’s Eve or New Years Day.

Credits and Discounts. In instances where sharing or optimisation has occurred, or a promotional credit has been awarded, the customers related to that journey will be eligible for a discount for the next booking they make with the Company. This will effectively operate as a credit for future services. Only one credit may be applied to any one booking. Any additional charges that exist within a customer’s account may be deducted from the balance of their credit with the company.

Return and Refund Policy. Please contact us within seven days of taking a trip if you wish to claim a refund. If you need to cancel an upcoming journey, please do it at least one hour in advance of the pickup time to ensure that you do not have to pay a cancellation fee.

4. Freight Journeys

A. Registration

The registration process will occur at the same time as you make your first booking.
Your login details include your email address and the password that you have chosen (we cannot read passwords, so if you forget, use the forgotten password link to get a new password).
If you are registering as a supplier, we will need to authorise your account first before you can start bidding for work. When registering, you need to provide more details than a normal user needs to provide.

B. Booking Process

The booking process is online and comprises of four main steps as follows:

You, a user (customer), will submit a quote request.
Freight companies will bid on the quote request (suppliers will be alerted to jobs that are of interest to them). At this point the freight company will not have all of your personal details so your privacy is protected.
The user (customer) selects a freight company, potentially based on price, quality or other factors.
When a freight company is selected, the freight company will undertake the job. We will preauthorise payment on your chosen payment method when you select the freight company, and then process the payment once the job is completed.

Throughout the process you will receive email notifications.
Freight companies may seek clarification via email to assist them to in putting together an accurate quote.
You will get a calculation of GHG (Greenhouse Gas) emissions for the journey; the accuracy of this will be dependent on the information provided by the freight company.
Once the job has been completed, please rate the journey. This will help other users make informed decisions about what freight companies to use.

C. What does it cost to use the service?

When a user selects a bid, there will be a single price which includes:

The amount charged by the freight company (including an amount of waiting/ loading/ unloading time);
VAT/ sales tax equivalent where relevant;
Cash collection costs (eg. Credit card costs); and
Our fee

Unless agreed to, customers will pay upfront for the service.
Cancellations: TBD
Additional Charges: While the freight company will make every effort to ensure that there are no additional charges, sometimes they do occur, whether it is due to waiting at your premises (or the delivery address), the load is larger/ more heavy than expected or other reasons. If that occurs there may be an additional charge, which will be communicated to you as soon as possible.

D. Disputes and Problems

If you have a problem with a freight journey, you should try and resolve the matter with the freight company directly. If this does not work, please get in touch with us and we will endeavour to help resolve the issue.

E. Insurance

We strongly recommend that you ensure that you have your own insurance when you move items. Carbon Voyage accepts no responsibility for items lost or damaged during a freight journey (freight companies are required to confirm that they have insurance when they register to use this service).

5. Termination of Agreement

The account can be terminated by either party in writing on seven (7) days notice at any time. Carbon Voyage also reserves the right to terminate the agreement at any time if a customer has not paid accounts on time, or has breached any of the terms and/or conditions of this Agreement. Upon termination, all sums owed to Carbon Voyage will become immediately due and payable in full.

6. Variation of Agreement

Carbon Voyage reserves the right to alter or vary these terms and conditions.

7. Extent of Liability

Any quoted pick up times or journey times are best estimations only, and while this service will make all reasonable efforts to convey customers (or their goods) to their destinations in the shortest time possible, the Company shall have no liability if the pick up or journey time exceeds any estimate given or otherwise exceeds the Customer's expectations for whatever reason, nor shall the Company have any liability in the event that the Customer does not reach or fails to reach the destination in the anticipated time.
The Company shall have no liability for any damage, loss, costs claimed or expenses, whether foreseeable or not, incurred or suffered by the client (other than in the event of death or personal injury) by virtue of acts or omissions include on the part of employees, agents, suppliers and/or subcontractors outside the reasonable control of the Company.
The Company shall not in any event be liable directly or indirectly for:

Any act or omission on the part of the Customer, including the inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or instructions received from the customer; and/or
Consequential loss (whether for loss or profit or otherwise);
Loss, damage and/or breakage to china, glass ceramics or other breakables whether arising from the acts, omissions or negligence of the Company and/or its employees and/or agents and/or suppliers or arising otherwise howsoever;
Breakdown, accident, adverse weather conditions;
Any cause, act or circumstance beyond the control of the Company (including, without limitation, any form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority; and/or
The Company being prevented or hindered from delivering Customer, goods or property to the required destination within the expected time frame.

The customer (or passenger) is responsible for insurance coverage of any valuable, unusual or other items carried when the service is used. The Company does not have insurance for goods or property in transit, and as such, will not entertain any claim for loss or damage to items, but may make a discretionary ex-gratia payment not exceeding £100 for any one provision of service.
Without prejudice to the provisions of this agreement, the Company shall not an any event be liable for any loss and/or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents and/or sub-contracting parties and arising otherwise howsoever unless the Customer has notified the Company as to the nature and extent of such loss or damage within 10 working days of the date upon which the same occurred.

8. Lien

Without prejudice to Carbon Voyage’s rights within this agreement, the Company reserves the right to exercise a lien over the Customer's goods and/or property pending payment in full for outstanding invoices.

9. Severability

The invalidity or unenforceability of any term or any right arising pursuant to this Agreement shall not affect the remaining terms and conditions.

10. Waiver

No forbearance, failure or indulgence by Carbon Voyage to enforce or exercise, at any time, any term or any right pursuant to this Agreement shall constitute, nor should be construed as, a waiver of such term or right and in shall no way affect Carbon Voyage’s right to enforce or exercise it at a later point in time.

11. Notices

Any notice to be given by any party under this Agreement shall be deemed served if let at, or sent by prepaid registered post or recorded delivery service or facsimile or email to the party to be served at its address as set out in this Agreement or such other address as it may notify for such purpose when so left or sent, or in the case of posting, 24 hours after the same was posted.

12. Data Protection

All parties agree to be registered in accordance with the UK Data Protection Act 1988. No information about customers will be passed to third parties without the express permission of Carbon Voyage.

13. Public Carriage Office Requirements

Carbon Voyage Ltd is a licensed operator in accordance with the Private Hire Vehicles (London) Act 1998. All suppliers for Carbon Voyage are licensed under relevant regulatory schemes where applicable.

14. Additional Terms of Service

For users of the Gatwick Express and Heathrow Express services, please visit Gatwick Express and Heathrow Express for the ticketing conditions of service.

15. Jurisdiction

All parties agree that the governing law of this set of terms and conditions will be England and Wales.